Combine Return Policy
- In case an item is returned, the customer should know there will be no refund of money.
- The item should be returned within three working days.
- Our company will not accept an already used materials from the customer.
- In case an item was wrongly sent from what you ordered, you are required to raise the claim within three working days or the claim will be considered void.
- When a customer claims for refund, the person is eligible to purchase another item equivalent to the amount or top up inorder to get the desired item. We will not be submitted to do a cash refund on behalf of any vendors.
Privacy Policy
Your private information remains private.
This privacy policy sets out how Combine uses and protects any information that you give Combine when you use this website or other associated services.
Combine Kenya is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Combine Kenya may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from JANUARY 2021
What we collect
We may collect the following information:
- Name
- Contact information including phone number and email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping and order processing
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided or SMS to your phone number.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.