Shopping Guide
(I).HOW TO SHOP?
(Cash)
Step 1: Browse and choose your product from our website
Step 2: Add product to the combine cart
Step 3: Choose the payment method
Step 4: Accept Terms and Conditions
Step 5: Confirm and pay
(II).HOW TO PLACE AN ORDER
( LIPA POLE POLE)
On your selected item, click on the Lipa pole pole button
- Enter your details
- Enter the amount you want to pay.
- Select your county and choose the nearest pick up point
- Select your preferred mode of payment
- Click on the terms and conditions button
- Proceed to place order
- You'll be prompted to enter your M-Pesa pin to pay automatically
- If you don't receive the prompt, follow the steps sent to you on SMS to activate your booking
- Take note of your booking reference , you will use it to make your subsequent payments
(iii).HOW TO PLACE AN order (LIPA NA BONGA)
Click on your selected item - Enter your name, ,phone number .
- Enter the amount you want to pay.
- Select your county and choose the nearest pick up point
- Select lipa na bonga points
- Click on the terms and conditions button
- Proceed to place order
You shall receive a text message with the paybill , booking reference and instructions on how to redeem your bonga points and make payments
2.HOW TO PAY
Cash payment-This is whereby you pay the whole amount for your preffered item including the delivery fee all at once
Payment on delivery_This is whereby you pay full amount for the item but on delivery
Lipa pole pole- entails in whereby customers can purchase products using lipa pole pole within 90days at their own pace at no interest rate
3.FLASH SALE
Flash Sale is the product offered by the seller with special prices. This promotion has different rounds within a day and each round contains numbers of different items with limited stocks and limited time on flash sale.
Where do I find Flash Sale?
You can find Flash Sale entrance from www.combine.co.ke
In case you cannot access call 0759701616 or email to combinekenya@gmail.com
Why I cannot buy from Flash Sale?
You cannot purchase the item before the opening time, if the item has been out of stock, it will be invalid to purchase. In order to get the item of it. Also, each User will only be able to buy 1 item per round
Why my Flash Sale order was canceled?
Items on flash sale requires that payment to be completed within 20 mins, otherwise the order will be cancelled.
4. BLACK FRIDAY(Enter link for items on offer)
5.DELIVERY
What if I am not available to receive my delivery?
If you are not available to receive your delivery, you have the following options:
You can arrange for someone else to receive it on your behalf by providing their name and contact information to the delivery agent. It is important to ensure that this person is available at the same address that was provided when placing your order.
Contact the delivery agent to reschedule the delivery for a more convenient time.
If you are unable to arrange for an alternative delivery, you can contact Combine's customer service team to request a rescheduling of the delivery by calling COMBINE customer service through 0759701616 for assistance.
Note: It is not possible to change the delivery address once an order is placed. Combine will make a total of 2 attempts to deliver the package before canceling your order. You will be notified before they make the second attempt, so it's important to remain available to avoid order cancelation.
Can I change my delivery address after placing an order?
It is important to carefully review and confirm the accuracy of your delivery information, such as your address and phone number, before placing an order on Combine. Once the order has been placed, it is not possible to make changes to the delivery information. To make sure that your order is delivered properly, please double-check your delivery information on the checkout page.
What is the delivery fee?
The delivery fee is the cost incurred by Combine and its logistics partners for delivering your order to the selected address. The delivery fee amount can vary based on factors such as your geographic location, the delivery method chosen, the shipment method, and the size or category of the product ordered. You can review the delivery fee before placing your order on the product page and during the checkout process.
Who do I contact if there is a problem with my delivery?
To contact Combine regarding a problem with your delivery, you have the following options:
- Live Chat support on the website
Calling the phone support line at 0759701616 from Monday to Friday, between 8am and 5pm.
What happens if my delivery is damaged upon arrival?
In case your delivery arrives damaged, reach out to our customer service team through Live Chat or customer care line at 0759701616 with details about the damage. Our customer service representatives will assist you in resolving the issue. Remember to promptly inspect your delivery upon arrival and report any damages.
6.TRACK AN ORDER